Privacy Policy — HEYDM TECH

Last Updated: 16 February 2026

Heydm (“we”, “our”, “us”) operates the Heydm platform (“Service”). This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

By using Heydm or connecting your social media account, you agree to this policy.

1. Information We Collect

We collect only the information required to operate our service after user authorization.

Account Information

When you connect your Instagram account, we may access:

• Account ID

• Username

• Profile name

• Profile picture

• Connected page details

Messaging Information

To provide conversation features we process:

• Messages received by your account

• Message timestamps

• Sender identifiers

• Conversation metadata

We do not access private data without your permission.

2. How We Use Information

We use collected information strictly to provide our service:

• Display conversations in dashboard

• Send replies configured by the user

• Trigger automation rules set by the user

• Improve customer communication features

• Prevent abuse and unauthorized usage

Heydm never sends unsolicited messages on its own.

3. Social Media Platform Data Usage

Heydm connects to third-party platforms such as Instagram (Meta Platforms) only after explicit user authorization.

We access and process platform data solely to enable conversation management features.

We do not use the data for advertising, resale, or profiling unrelated to the service functionality.

4. Data Sharing

We do not sell or rent personal data.

Data may be shared only with:

• Meta Platforms as required for API functionality

• Legal authorities if required by law

5. Data Storage and Security

• Data stored on secured servers

• Access limited to the account owner

• Reasonable encryption and security practices applied

• Protection against unauthorized access

6. Data Retention

We retain data only while your account remains connected.

If the account is disconnected, data is automatically removed.

7. Data Deletion

Users may request deletion anytime:

Email: admin@heydm.in

All associated data will be permanently deleted within 48 hours of request.

8. Third-Party Platforms

Our service integrates with third-party platforms including Meta (Facebook & Instagram).
Those platforms have their own privacy policies governing their services.

9. Children’s Privacy

Heydm is not intended for individuals under the age of 13.
We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. Updated versions will always be available on this page.

11. Contact

HEYDM TECH
Email: admin@heydm.in